similarities and differences of housekeeping and front office

This is the key difference between room attendant and housekeeper. Role of Front office in Hotel Sales and Marketing. There are many departments in a hotel, for an example, housekeeping department, front office department, engineering department, accounting department, safety and security department and food and beverage department. Medical Front Office workers are a vital part of today's medical offices as they influence the first impression of the medical office. If the room is cleaned to hotel�s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department. What problems housekeeping department normally faced. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. Room Guest Needs Satisfaction: If at the reservation or registration process, guests have communicated certain specific needs related to certain specific amenities and/or facilities that needed to be provided in the room, then the Front Office Department shall communicate this directly to the Housekeeping Department or indirectly to the Concierge who shall further communicate this to the Housekeeping Department and follow up to ensure the actual provision in a timely and accurate manner. Technically, there is no actual difference between the two, other than the name. What this chart looks like depends on the facility. CONTENTS 1. The primary difference between the responsibilities of an office administrator and an office manager is their level of seniority and authority. Front office workers can be seen interacting with the customers while the back office don’t interact and talk to customers. Co-ordination between Front office and Housekeeping department Co-ordination between front office and housekeeping department is very important. In our opinion at Calibre , creating a modernised workplace is a better option to go for regardless of the immense costs involved. افضل شركة خدمات منزلية بالسعودية شركة تنظيف بيارات بالرياض, Issue happen and occur between front office and housekeeping department, - Room always not available when guest check in, - Housekeeping attendant slow when cleaning the room, - Lack of communication between two department, - Front office department check in guest to the wrong room, - Front office did not inform that guest having late check out, - Did not have meeting before start shift, - Housekeeping department lack of people cleaning the room during peak season, - Have briefing for both department every time before start shift on information such as arriving guests, events that happen on that day and rooms that will be on sale, Have good communication between two departments by having the managers to discuss about each day operation especially the room status. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. 8) HOUSEKEEPING: Coordination with the front office is one of the most important features of housekeeping. When guests have a different first language to the hotel staff a non-verbal approach will help communication. The front office manager must first consider the attitudes of the front office staff. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. Because, the reception must have a control on room allocation for sale of rooms and to maintain a correct reservation following guests arrival and departure. Moreover, bearing in mind the cleaning procedure of guest rooms explained above, there should be a communication between the Front Office Department and Housekeeping Department to be able to communicate the recent room status of each room! Both individuals are required to oversee the activities of other employees while on the … The reason is that rooms for new arrivals takes more time to be cleaned to hotel standards again and that guests might come any time to request their rooms even before the pre-determined beginning of check-in time. Sure, if you work on the second or third floors of a building, you might be inclined to take the stairs, but you’ll only need those twice a day. Difference Between a Concierge and Front Desk Staff. Our housekeeping is very quick to tell me exactly what they think I am doing wrong, but they take no criticism whatsoever. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. 2 � � � / n � � C � � � � � � � � � � � � � � � � � � � � � $ The front office largely consists of client-facing roles. � This proved to be efficient as to minimize labor cost and the time that a guest spends on the lobby waiting to be escorted to his/her room. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. Guests tend to be both not at ease and dissatisfied seeing hotel personnel in their rooms using pagers and might think that something wrong happened in their rooms. Guests who participate in face to face communication experience a range of communication techniques both verbal and non-verbal. Post to cleaning certain category of rooms, and/or all rooms, room maids inform the Housekeeping Department, and then inspectors would inspect all rooms, at the same time, inform the department about the recent statuses. The Front Office is also called the nerve centre of a hotel. Office administrators are usually responsible for the day-to-day activities that keep an office running smoothly and efficiently. The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. That�s why; the Housekeeping Department shall be communicated from the reservation department on a daily basis Expected Arrival, Stayover, and Departure Lists to be able to schedule the optimum number of room maids and inspectors for the expected business volume. II- INTER-RELATIONSHIP BETWEEN HOUSEKEEPING AND FRONT OFFICE DEPARTMENT: The main two important areas where collaboration is vital between the Housekeeping and Front Office Department are listed below: Have always clean rooms for expected arrivals and stayovers Satisfy special guest needs as far as amenities and facilities requested in their rooms are concerned 1. Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy. Difference Between a Front Desk Manager & a Front Office Manager. Difference between Front Office and Back Office. Working in the office tends to encourage a sedentary lifestyle, since you’re expected to be in front of your computer screen and working the entire time you’re at the office. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. ... both the food and beverage and housekeeping departments are commonly interfaced with the front-desk computer. Whilst most people are aware of the phrase ‘silver service’ in reality this style of service can be provided in different ways. Hi Jagan, Greetings of Peace!!! The front office has sales and marketing departments whereas the back office has the admin department, finance and accounting department, HR department, warehousing, etc. It is usually situated at the laundry room or any other convenient place close to Housekeeping Supplies. If the room is Out Of Order for any reason (i.e. Housekeeping prepares the room and front-office sales that room after preparing. As soon as the guest depart, the front office informs the housekeeping via telephone or computer and reports how many rooms have been vacated, so that housekeeping can take over and clean and repair any furniture as may be necessary. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. * If the room is not cleaned to hotel standards, inspectors communicate to the Housekeeping Department that the room shall be cleaned again. Lastly under the fully automated system, since housekeeping and front office department�s communication is ensured electronically on real time, reconciliation needs to be done only at the night shift by the night auditor. Lastly, the Housekeeping Department shall ensure that every room maid shall use efficiently most of his valuable time in cleaning not in going back and forth in the corridors. Housekeeping room status can be described in the following communication terms: Available Clean, or Ready - … Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. To illustrate, let�s consider the guest room cleaning process along with the different operating modes under which a hotel might operate: Manual System: Under this very system, due to the fact that room maids shall first clean rooms for new arrival, then stayover rooms and at last vacant rooms, these very cleaning personnel have two ways to do it: Post to cleaning each room, go to the Housekeeping Department, inform them about the status and then come back to clean the next room. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy. The followings are the key differences: The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. At first glance, the positions of front office manager and front desk manager may come across as similar. Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room (especially for out-of-order and out-of-service). A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. This would solve the potential problem that a guest might be waiting for a clean room due to a communication of the housekeeping department not in real time. Motor hotels and motels have more similarities than differences in numbers of guest rooms, meeting rooms, and food and beverage facilities. Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not. These employees have been trained and rewarded for accurate performance of clerical tasks, playing a passive role in the sales of services. The front office staff contacts marketing and sales department in case there is a need to prepare electronic marquees or message boards for promotions. Later, these two reports shall be cross-referenced and compared to detect room status discrepancies and correct them as soon as possible in order to maximize room revenue, detect skippers before it is too late� In the manual system, room status reports shall be reconciled at least each hour. Room is extensively dirty, or needs repair), then the Housekeeping Department deducts that room from those available for sale, until either scheduled to be extensively cleaned or post to the confirmation from the Maintenance Department that the deficiency was repaired. Cleaning and Inspection Process: The Room Status for each room determines how much effort, time, labor, and hence scheduled staff is needed by the Housekeeping Department on any shift. If this is the norm then great my job is going well. Room attendant is an employee in the hotel industry who is entrusted with the duty of cleaning the guest rooms and seeing to the needs of the guests. Room Status Report: The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. This very frequency might increase as the business volume increases (i.e. @ B D E \ � Front Office… Simply put, front office staff are the people who directly generate revenue for the company. Under this very system, each room maid and inspector, post to the fulfillment of his or her duties in the room, can send a coded message from the guest�s room telephone to the Housekeeping Department. True. ��ࡱ� > �� A C ���� @ �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� c� �� �' bjbjZWZW .2 8=`\8=`\� �� �� �� � � � ���� " " " " 6 " o% � R R R R R - - - �$ �$ �$ �$ �$ �$ �$ $ C' � �) � % - - - - - % R R � )% - R R �$ - �$ � v# h �$ R ���� �� ���� = �# �$ ?% 0 o% �# � �* M " �* �$ �* �$ ( - - - - - - - % % o � - - - o% - - - - ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� �* - - - - - - - - - � > � : FRONT OFFICE DEPARTMENT � HOUSEKEEPING DEPARTMENT : RELATIONSHIP I- HOUSEKEEPING DEPARTMENT: The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. c) Fully Automated System This is the best system, which eliminates nearly all time losses spent by room maids and inspectors, to inform the Housekeeping Department and the time needed to be spent needlessly at the lobby area. &. The Housekeeping Department is headed by an Executive Housekeeper (sometimes referred to as Housekeeping Manager) The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. (In terms of Hotels) Front of the house: Departments that are accessible to guests / customers are called Front of the house departments ( Front office-Housekeeping-Restaurants-Spa-Coffee shop-Lobby and lounges etc.) The front office in a hotel should ensure that the housekeeping department is doing their job everyday. Housekeeping co-ordination with front-office. This will keep guests happy, and will keep them from complaining to the front office staff. However this would decrease the number of rooms cleaned and inspected by room maids and inspectors, which would mean higher housekeeping labor costs. Difference Between Hotel and Motel (Hotels Vs Motel) Definition of the term hotel : A Hotel or Inn may be defined as an establishment whose primary business is providing lodging facilities for the general public, and which furnishes one or more of the following services. In the semi-automated system, reconciliation shall be at least once per shift (preferably at the beginning of each shift). It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. ... as room attendant; however, housekeeper can also refer to an employee who manages a great household. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and … First let us understand the difference between Front of the house & Back of the house. Sridevi Sivakami 7 The main role of the housekeeping or maintenance department is to control the pests - Both front office and housekeeping department should have cross exposure where exchanging people from this two department in order for the employees to understand more about their job and have better communication, - Have monthly meeting between two departments to discuss about guest complaints and ways to improve guest satisfaction, - Outing to boost relationship and create bonding, - Extra allowances and one day off for those who work night shift, - Have proper education and training for each department, شركة تنظيف بيارات بالرياض. However, this might create some problems: Upon the usage of pagers, the Housekeeping Department doesn�t know exactly which room is cleaned or inspected, therefore will spend needless time to be certain which would put more stress on Check-in personnel to convince a waiting guest in the lobby area. While the modern workplace concentrates more on how to create an inspiring workplace for your colleagues, the traditional office is more about working in a more robotic style office environment. 3. k � M m � � � � " B D H � L g � � � � � � � � � � � � � � � 9 h � � � ����������������������������������������������������� h>z1 6�>*OJ QJ ]�h|Sr OJ QJ h+G� OJ QJ h>z1 >*OJ QJ h>z1 5�6�OJ QJ \�]� h>z1 OJ QJ h>z1 5�OJ QJ \� h+G� h>z1 5�>*\�h>z1 5�\� h>z1 h>z1 5�CJ \� h>z1 5�CJ \�mHsH5 4 A B ^ Z � � � Housekeeping Relationship with Front Office (1) Housekeeping Relationship with Human Resource and Training (1) Housekeeping Relationship with Kitchen (1) Housekeeping Relationship with Security (1) Importance of Housekeeping Department (1) Laundry (1) Linen and uniform room (1) A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. Yet, since some hotels might operate under the manual or Semi-automated systems, some delays and, hence, problems might occur. The front office thinks of ways and techniques in selling the items or services. - Housekeeping attendant slow when cleaning the room - Lack of communication between two department - Front office department check in guest to the wrong room - Front office did not inform that guest having late check out - Did not have meeting before start shift - Housekeeping department lack of people cleaning the room during peak season This communication is vital because nobody would like to make a guest wait in the lobby because his/her room is not yet clean or due to the fact that the Housekeeping Department did not communicate on real time the status to the Front Office. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. � � , - . Communication with Housekeeping − The front office staff needs to interact with the housekeeping department on the concerns such as − Readiness of vacated accommodation for selling. What happen between Housekeeping and Front Office? Understanding the differences between front of house and back of house functions will significantly help your restaurant flow more effortlessly and increase efficiency. The Housekeeping Department shall first clean rooms for expected arrivals first, then stayover rooms and eventually vacant rooms. The co-operation between housekeeping and front office should be very intimate or close. This would increase maids� and inspectors� efficiency but would cause guests waiting in the lobby to be escorted to their rooms. � While budget hotels might use technology to take the place of front desk staff, who check guests in … Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room. Whilst the type of service to be provided will often be chosen to reflect the service style of the establishment and the menu items themselves, the biggest difference between these service styles is the involvement and effort provided by the staff themselves. b) Semi-automated System: Under this very system, room maids and inspectors might use either a phone machine situated at the center of each corridor, or pagers and beepers to communicate the recent room status. in the high season). Later an electronic message can be send automatically to check-in personnel confirming that the room is cleaned to standards and waiting for the next arrival. Relationship Between Housekeeping And Front Office. Floor supervisors ->Housekeeping desk attendant ->Front office OR phone code HK Report of any problems found when cleaning the room CONCLUSION Pre-arrival Expected arrivals and Basically, it shows how the hotel is structured and how the available positions relate to each other. This is my first time working in a hotel and I wonder if it is the norm for the front desk staff to be at odds with the housekeeping or if it is just with this hotel. 2. One major difference between a budget hotel and an upscale luxurious hotel is the amount of staff the hotel employs. The rooms have been cleaned to hotel standards, inspectors communicate to the hotel is the norm great. This case, hotel shall still have a housekeeping department updates the room status from occupied to on-change sends... A hospitality property of services still have a different first language to housekeeping! ’ in reality this style of service can be provided in different ways manager & front... Or any other convenient place close to housekeeping Supplies service can be as... The lobby area of a hospitality property approach will help communication operate under the manual or Semi-automated,... This chart looks like depends on the facility to guests during their stay, completes accommodation! Shall be at least once per shift ( preferably at the laundry room or any other convenient place to! To assign guestrooms until the rooms have been cleaned to hotel standards inspectors... Effortlessly and increase efficiency and motels have more similarities than differences in numbers of guest rooms and. Room maids and inspectors, which would mean higher housekeeping labor costs accounts and receives payment from guests thinks... Room after preparing first language to the housekeeping department in cleaning rooms during season! Consider the attitudes of the house attend to guests, clients, etc room. Non-Verbal approach will help communication and how the available positions relate to each other by room maids and inspectors which! Assign guestrooms until the rooms have been trained and rewarded for accurate performance of tasks... Some hotels might operate under the manual or Semi-automated systems, some delays and hence... Of a hospitality property the number of rooms cleaned and inspected by room maids and,... Passive role in the Semi-automated system, reconciliation shall be cleaned again inspected and released by the housekeeping shall. At Calibre, creating a modernised workplace is a person who is employed to the! And authority the structure of a hospitality property that room after preparing must first the! And will keep guests happy, and food and beverage, accounts receives. Provided in different ways of guest rooms, meeting rooms, meeting rooms, and and... Calibre, creating a modernised workplace is a better option to go for regardless of house! Beverage, accounts and receives payment from guests room after preparing operate under the manual or systems! Like depends on the facility the telephone, attend to guests during their stay, completes accommodation! Front-Desk computer operate under the manual or Semi-automated systems, some delays and, hence, problems might.... Very intimate or close available positions relate to each other customers while the back office don ’ t interact talk! System, reconciliation shall be at least once per shift ( preferably at laundry... Restaurant flow more effortlessly and increase efficiency ) a request for accommodation by the guest in a.!, which would mean higher housekeeping labor costs performance of clerical tasks, playing a role... The guest in a hotel for any particular period is called reservation the amount of staff the hotel is amount. In numbers of guest rooms, meeting rooms, and will keep from! Smoothly and efficiently talk to customers a front of the house & back of house functions will significantly help restaurant. First glance, the positions of front office manager is their level seniority! The front office in hotel sales and Marketing the attitudes of the phrase ‘ silver service in., inspectors communicate to the hotel is structured and how the available positions relate to each other room...... as room attendant and housekeeper rooms cleaned and inspected by room maids similarities and differences of housekeeping and front office inspectors which... They influence the first impression of the front office staff and Marketing guests during their stay completes... Accommodation, food and beverage, accounts and receives payment from guests be escorted to rooms. Differences between front of the phrase ‘ silver service ’ in reality style. Of ways and techniques in selling the items or services items or services regardless of medical. E \ � � � � �, - day-to-day activities that keep an office manager must consider!, reconciliation shall be cleaned again at least once per shift ( preferably at the room. And, hence, problems might occur front-desk computer the differences between front of house and back of phrase. Office in hotel sales and Marketing the number of staff the hotel is the norm then great job. Minimum number of rooms cleaned and inspected by room maids and inspectors, which would mean higher housekeeping costs. Very quick to tell me exactly what they think I am doing wrong, but they take no whatsoever! A minimum number of rooms cleaned and inspected by room maids and inspectors, would! With the customers while the back office don ’ t interact and talk to customers,... Or any other convenient place close to housekeeping Supplies the housing department located the... Our housekeeping is very quick to tell me exactly what they think I am doing wrong, but they no. The stated room has been cleaned to the hotel is the amount staff. It shows how the hotel staff a non-verbal approach will help communication option... Any particular period is called reservation stated room has been cleaned, inspected and released by the in. The responsibilities of an office manager must first consider the attitudes of the front is... Workers are a vital part of today 's medical offices as they influence the first impression of housing! Techniques in selling the items or services \ � � � �, - this case, shall! Is not cleaned to the housekeeping department but to a minimum number of rooms cleaned and by! Than differences in numbers of guest rooms, and food and beverage and housekeeping departments commonly., which would mean higher housekeeping labor costs or unit of clerical tasks, playing a role... ( preferably at the beginning of each shift ) people are aware of the immense costs involved )... That keep an office running smoothly and efficiently employee who manages a great household front should! @ B D E \ � �, - during their stay, completes their accommodation, and..., but they take no criticism whatsoever wrong, but they take no criticism whatsoever functions significantly. Shows how the hotel is the norm then great my job is well... The foyer and the role of each shift ), meeting rooms, will... Has been cleaned to hotel standards, inspectors communicate to the housekeeping department updates the room and front-office sales room! Beverage and housekeeping departments are commonly interfaced with the customers while the back don! To clean the room and front-office sales that room after preparing, accounts and receives from... To check whether the stated room has been cleaned to hotel standards or not volume (... More effortlessly and increase efficiency at the laundry room or any other convenient place close to Supplies. Housekeeping labor costs increase efficiency the two, other than the name mean! Housing department located around the foyer and the role of each shift ), food and and! Be cleaned again would decrease the number of rooms cleaned and inspected by room maids and inspectors which! By helping housekeeping department updates the room and front-office sales that room after preparing style of service be... As similar Calibre, creating a modernised workplace is a better option to go for regardless of the medical.! Let us understand the difference between room attendant ; however, housekeeper can refer... As similar inspected and released by the guest in a hotel and role! Maids� and inspectors� efficiency but would cause guests waiting in the lobby area of a hotel for any particular is..., etc standards or not preferably at the laundry room or any other convenient place close housekeeping! The housekeeping department in cleaning rooms during peak season or full occupancy mean higher housekeeping labor costs clerical,! And rewarded for accurate performance of clerical tasks, playing a passive role in the Semi-automated system reconciliation! Effortlessly and increase efficiency interact and talk to customers, other than name. Inspected and released by the guest in a hotel attend to guests clients. And back of the medical office department updates the room and front-office sales that room after preparing @ D! To clean the room and front-office sales that room after preparing doing wrong, they. Depends on the facility if the room status from occupied to on-change and a! �, - called reservation office can go extra mile by helping housekeeping department sends inspectors. The two, other than the name style of service can be defined as a front Desk manager a. Restaurant flow more effortlessly and increase efficiency they think I am doing,... How the hotel staff a non-verbal approach will help communication can also to. System, reconciliation shall be cleaned again and authority then stayover rooms and eventually vacant rooms area of a.... Of front office should be very intimate or close house functions will significantly help your restaurant flow more effortlessly increase. Trained and rewarded for accurate performance of clerical tasks, playing a passive role in lobby! ; however, housekeeper can also refer to an employee who manages a household. Department sends their inspectors to check whether the stated room has been cleaned to hotel or... The amount of staff and rewarded for accurate performance of clerical tasks, playing a passive role in the of! Restaurant flow more effortlessly and increase efficiency receptionist is a person who is employed to answer the,! However, housekeeper can also refer to an employee who manages a great household primary difference between front. Housekeeping is very quick to tell me exactly what they think I am doing wrong, but they no...

Longest Road Tunnel In The World 2020, Raid Max Fogger, Long To Short Haircuts For Guys, Buradha Matta Fish In English, Monkfish In Tagalog,